Patient Recall & Care-Gap Outreach

Reconnect With Patients and Close the Gaps in Their Care.

Patients don’t always return when they’re due for a follow-up visit. They may forget a preventive screening, miss a routine checkup, delay lab work, or simply become disconnected from their healthcare provider. Over time, these missed opportunities can create care gaps that affect patient health, practice performance, and continuity of care.

The Right Outreach at the Right Time Can Make a Difference.

Don't Let Patients Fall Through the Cracks

Managing a busy healthcare practice means it’s easy for follow-up opportunities to get missed. A patient may be due for an annual visit. Another may need a follow-up after a previous appointment. Someone else may have an outstanding screening or recommended test.

Without a consistent recall process, these patients can disappear from the practice schedule. DuoSol helps create a structured approach to identifying and reaching patients who may need additional attention.

Identify Patients Due for Care

We help organize patient lists based on the recall and care-gap criteria established by your organization.

Prioritize Outreach

Patients can be organized according to the type, urgency, or timeframe of the recommended follow-up.

Contact Patients

We support patient outreach through approved communication channels and according to your organization's policies.

Help Reconnect Patients

When patients are successfully reached, we can help coordinate the next administrative step, such as scheduling an appointment.

What We Handle

Complete Patient Recall & Care-Gap Outreach Support

Every practice has different clinical workflows and patient populations. Our outreach services can be customized around your organization’s established protocols.

Annual Wellness Recall

Support outreach to patients who may be due for an annual wellness or routine preventive visit based on the criteria provided by the practice.

Preventive Care Outreach

Help identify and contact patients who may be due for recommended preventive services.

Screening Reminders

Support outreach for eligible patients who may be due for screenings identified within the practice's care-gap workflow.

Follow-Up Appointment Recall

Contact patients who may need follow-up visits based on information provided by the practice.

Chronic Care Follow-Up

Support administrative outreach for patients who may require routine follow-up according to the practice's established care plan.

Lab & Test Follow-Up

Where appropriate and based on provider instructions, support outreach related to outstanding laboratory tests, diagnostic studies, or follow-up appointments.

Missed Appointment Recall

Help reconnect with patients who missed scheduled visits and support the practice's rescheduling workflow.

Preventive Visit Outreach

Support campaigns designed to encourage eligible patients to schedule appropriate preventive visits.

Care-Gap List Management

Help organize patient lists according to the care-gap information and criteria provided by the organization.

Our Patient Recall & Outreach Process

From Care-Gap Identification to Patient Reconnection

A successful recall program requires more than simply calling a list of patients.It requires organized data, consistent outreach, accurate documentation, and appropriate follow-up.

01

Define the Outreach Criteria

We establish the patient groups, services, follow-up types, or care-gap criteria included in the outreach campaign.

02

Prepare the Patient List

Relevant patient information is organized based on the criteria and data provided by your organization.

03

Segment the List

Patients can be grouped by recall type, due date, provider, location, service, or other agreed categories.

04

Begin Patient Outreach

Patients are contacted through approved communication channels according to your organization's outreach workflow.

05

Communicate the Purpose

We provide clear, professional information about the reason for the outreach without providing clinical advice outside the established workflow.

06

Schedule When Appropriate

If the patient wants to move forward, we can support appointment scheduling according to the practice's availability and policies.

Why DuoSol?

We Help Your Practice Stay Connected With Patients.

Patient recall isn’t just about making phone calls. It’s about creating a reliable process that helps your organization identify patients, reach them appropriately, document outcomes, and follow through.

Organized Outreach

We use structured workflows to help keep patient recall campaigns organized.

Patient-Friendly Communication

We communicate clearly and professionally while following your organization's approved outreach protocols.

Consistent Follow-Up

Patients who aren't reached on the first attempt can be managed through an established follow-up workflow.

Detailed Tracking

Outreach outcomes can be recorded to provide better visibility into campaign performance.

Scheduling Integration

When appropriate, successful outreach can transition directly into the appointment scheduling process.

Frequently Asked Questions

Answers to Common Questions

Everything you need to know about working with DuoSol. Still have questions? Book a consultation and we’ll walk you through it.

What is Patient Recall & Care-Gap Outreach?

Patient Recall & Care-Gap Outreach is a structured process for identifying patients who may be due for recommended follow-ups, preventive services, screenings, or other practice-defined care activities and contacting them through approved communication channels.

Why is patient recall important?

Patients can forget appointments, postpone preventive care, or lose track of recommended follow-ups. A consistent recall process can help practices reconnect with these patients and support continuity of care.

What types of patients can you contact?

Outreach can be based on criteria established by your organization, such as patients overdue for preventive visits, follow-up appointments, screenings, tests, or other care activities.

Can you contact patients for annual wellness visits?

Yes. Annual wellness and preventive visit recall campaigns can be included where appropriate and based on the practice’s established criteria.

Can you help with missed appointment follow-up?

Yes. We can support administrative outreach to patients who missed appointments and help coordinate rescheduling according to your practice’s workflow.

Can you schedule appointments during outreach?

Yes. When a patient agrees to return, appointment scheduling can be included as part of the workflow.

Do you provide clinical advice?

No. Our outreach is administrative in nature. Clinical questions or medical concerns should be handled according to your organization’s clinical escalation process.

Don’t Let Important Follow-Ups Get Forgotten.

Reconnect With Patients. Close Care Gaps. Keep Care Moving Forward.

Your practice shouldn’t have to choose between providing excellent patient care and keeping up with hundreds of administrative follow-up tasks. DuoSol’s Patient Recall & Care-Gap Outreach services help healthcare organizations identify patients who may be due for care, conduct structured outreach, support scheduling, and track results. Give your team a more organized way to stay connected with patients—and help make sure fewer follow-up opportunities are missed.