Old A/R Cleanup & Recovery

Turn Aging Accounts Into Recoverable Revenue.

Old accounts receivable can quietly become one of the biggest financial challenges for a healthcare organization. Claims get overlooked. Denials remain unresolved. Payments are delayed. Documentation goes missing. Accounts continue aging until your team is left with a large backlog that feels increasingly difficult to manage.

Don’t Write Off Revenue Before You Understand It.

Your Old A/R Deserves a Second Look

Aged A/R is not always uncollectible. Some accounts may simply have been overlooked. Others may be waiting for payer action, affected by a denial, missing documentation, underpaid, or delayed because of an administrative issue.

The challenge is knowing which accounts are worth pursuing and what needs to happen next. DuoSol takes a detailed look at your aging A/R to separate the accounts that deserve attention from those that may require a different resolution strategy.

Identify Recovery Opportunities

We review aging balances to identify accounts that may still have a reasonable path toward payment or resolution.

Prioritize High-Value Accounts

Not every old account should be treated the same. We prioritize based on factors such as balance, age, payer, status, and recovery potential.

Resolve Long-Standing Issues

We investigate why accounts have remained outstanding and determine the appropriate next action.

Create a Cleaner A/R

The goal is not only to recover revenue but also to help your organization understand and address the reasons old A/R accumulated in the first place.

What We Handle

Complete Old A/R Cleanup & Recovery Support

DuoSol helps healthcare organizations work through aging accounts and bring greater structure to the recovery process.

A/R Aging Analysis

We review aging reports to understand the size, age, payer distribution, and overall condition of your outstanding A/R.

Account-by-Account Review

We examine individual accounts to understand why balances remain unresolved and determine whether additional action is appropriate.

Insurance Claim Follow-Up

We contact payers regarding outstanding claims, pending payments, unresolved issues, and other account-specific concerns.

Denial Recovery

We investigate older denied claims and determine whether correction, resubmission, appeal, or another resolution path may be appropriate.

Rejected Claim Resolution

We identify old rejected claims and review the underlying issue to determine whether the claim can still be appropriately addressed.

Underpayment Review

We help identify older accounts where reimbursement may not align with expected payment and flag them for further review.

Missing Information & Documentation

We identify accounts affected by missing information or documentation and help determine what may be needed to move them forward.

Timely Filing & Appeal Review

We review aging claims for important payer deadlines and determine whether additional action may still be available.

Patient Balance Review

We help evaluate outstanding patient balances according to your organization's policies and established collection workflows.

Our Old A/R Cleanup & Recovery Process

A Structured Approach to Your Aged Revenue

Old A/R can become overwhelming when every account is treated the same way. Our process creates structure so your team can understand what is recoverable, what needs attention, and what should move toward another appropriate resolution.

01

Analyze Your Aging A/R

We review your A/R aging data to understand where balances are concentrated by age, payer, provider, specialty, and other relevant categories.

02

Segment the Accounts

Accounts are organized according to factors such as age, balance, payer, claim status, denial reason, and potential recovery opportunity.

03

Investigate the Root Cause

We determine why each priority account remains unpaid and identify what is preventing it from moving forward.

04

Work the Recovery Opportunity

Depending on the account, we may pursue payer follow-up, claim correction, resubmission, appeal, documentation requests, payment review, or other appropriate actions.

05

Track Every Action

Follow-up activity is documented so your organization has visibility into what has been done, what is pending, and what needs to happen next.

06

Measure the Results

We review recovered revenue, remaining A/R, recurring issues, and other findings to help your organization understand the outcome of the cleanup effort.

Why DuoSol?

We Don't Treat Every Old Account the Same.

A 30-day-old claim and a 900-day-old claim may require completely different strategies. Some accounts may have strong recovery potential. Others may need additional documentation. Some may have exhausted available payer options. DuoSol looks at the individual circumstances and the bigger A/R picture.

Data-Driven Prioritization

We use available A/R information to determine which accounts deserve attention first.

Focused Recovery

Our team concentrates on accounts where appropriate action may create meaningful results.

Detailed Investigation

We look beyond the balance to understand why an account remains unresolved.

Consistent Follow-Up

Old accounts need persistence. We track outstanding actions and continue appropriate follow-up.

Clear Reporting

You should be able to see what has been worked, what has been recovered, and what remains outstanding.

Frequently Asked Questions

Answers to Common Questions

Everything you need to know about working with DuoSol. Still have questions? Book a consultation and we’ll walk you through it.

What is Old A/R Cleanup & Recovery?

Old A/R Cleanup & Recovery is a focused process for reviewing, prioritizing, and working outstanding healthcare accounts that have remained unpaid for an extended period.

How old does an account need to be for an A/R cleanup?

There is no single age that applies to every organization. The appropriate scope can depend on your payer mix, specialty, current A/R performance, and the goals of the cleanup project.

Can you recover very old claims?

Some older claims may still have a path toward resolution, while others may have limited or no recovery options due to payer rules, filing deadlines, documentation, or other circumstances. We evaluate accounts individually rather than assuming every old balance is recoverable.

Do you work on denied claims?

Yes. We review older denied claims and determine whether correction, resubmission, appeal, documentation, or another appropriate action may be available.

Can you work on unpaid insurance claims?

Yes. We can review outstanding insurance claims, investigate their status, communicate with payers, and take appropriate follow-up actions.

Do you review patient balances?

Yes. Patient balances can be included in the cleanup process based on your organization’s policies and collection procedures.

Ready to Clean Up Your Old A/R?

Let's Find Out What's Still Recoverable.

Old A/R doesn’t have to remain a permanent part of your financial reports. DuoSol can help you understand what is sitting in your aging accounts, identify realistic recovery opportunities, and bring structure to the cleanup process. We’ll help you separate the actionable accounts from the difficult ones, work through outstanding issues, and give your organization a clearer picture of its true A/R position.