A/R Follow-Up

Don't Let Unpaid Claims Sit on Your Books.

Providing care is only part of running a successful healthcare practice. Getting paid for that care matters just as much. When claims remain unpaid, balances continue to age, and follow up is delayed, your practice can end up with a growing accounts receivable problem and unnecessary pressure on cash flow.

Every Outstanding Balance Has a Reason. We Find It.

Turn Aging A/R Into Action

An account sitting in A/R is not always a simple unpaid claim. It may be waiting for payer processing, stuck because of missing information, denied due to a specific issue, underpaid, awaiting documentation, or simply overlooked.

Without consistent follow-up, these accounts can continue aging while your team focuses on newer claims. DuoSol takes a structured approach to A/R follow-up. We look at why an account remains outstanding, determine the appropriate next step, and keep the account moving toward resolution.

Focused on Aging A/R

We prioritize outstanding accounts based on age, balance, payer, claim status, and other relevant factors

Proactive Payer Follow-Up

We communicate with insurance payers to obtain claim status, identify issues, and determine what is needed to move an account forward.

Denial Resolution

We investigate denied claims and help determine the appropriate correction, resubmission, or appeal path.

Better Cash Flow Visibility

Consistent A/R management gives your organization a clearer understanding of what is outstanding and where revenue may be delayed.

What We Handle

Complete A/R Follow-Up Support

DuoSol provides structured follow-up for outstanding insurance and patient accounts, helping your team stay focused on the balances that require action.

Aging A/R Review

We review aging accounts to identify balances that require immediate attention and determine appropriate follow-up priorities.

Insurance Claim Follow-Up

We contact payers regarding outstanding claims, pending claims, payment status, and unresolved issues.

Denial Follow-Up

We investigate denied claims, identify the reason for denial, and determine the appropriate next step based on the circumstances.

Rejected Claim Follow-Up

We identify rejected claims and help ensure the necessary corrections are addressed and claims are resubmitted when appropriate.

No-Payment Follow-Up

When a claim has been submitted but no payment has been received, we investigate the status and identify what may be holding up payment.

Underpayment Review

We help identify accounts where payments may not align with expected reimbursement and flag them for additional review.

Payer Communication

We communicate with insurance companies regarding claim status, payment issues, documentation requests, and outstanding requirements.

Appeal & Resubmission Support

When appropriate, we help coordinate the information needed for claim correction, resubmission, or appeal.

Patient Balance Follow-Up

We help manage outstanding patient balances according to your organization's established policies and workflows.

Our A/R Follow-Up Process

A Structured Approach to Getting Outstanding Revenue Moving

Effective A/R follow-up requires more than calling insurance companies and waiting for answers. Each account needs to be reviewed, prioritized, documented, and followed through.

01

Analyze Your A/R

We review your aging accounts and identify where outstanding balances are concentrated by payer, age, balance, provider, or other relevant categories.

02

Prioritize Accounts

Not every account requires the same level of attention. We prioritize accounts based on factors such as balance, aging, claim status, payer, and potential impact.

03

Investigate the Problem

We determine why the account remains unpaid whether it is pending, denied, rejected, underpaid, missing information, or affected by another issue.

04

Take Action

We contact the appropriate payer or party, submit necessary information, correct issues, resubmit claims, or pursue other appropriate actions.

05

Track & Follow Up

A/R follow-up does not end after one phone call or submission. We document actions and continue monitoring outstanding accounts until the next appropriate resolution step.

06

Report & Improve

We analyze recurring issues and provide visibility into A/R performance so your organization can identify opportunities to improve the revenue cycle.

Why DuoSol?

We Don't Just Chase Balances. We Find Out Why They're Still Open.

Effective A/R management requires more than repeated phone calls. If the same type of claim is being denied month after month, the problem may be upstream. If a payer consistently delays certain claims, that pattern deserves attention. If patient balances are increasing, your organization may need to understand why. DuoSol looks beyond the individual account to identify patterns that can help strengthen the overall revenue cycle.

Strategic Account Prioritization

We focus attention on accounts based on factors such as aging, balance, payer, status, and potential opportunity.

Consistent Follow-Up

Outstanding accounts need ongoing attention. We maintain follow-up rather than allowing unresolved balances to sit untouched.

Detailed Documentation

Follow-up activity and account status should be clearly documented so your team can understand what has happened and what needs to happen next.

Payer-Focused Approach

Different payers can create different challenges. We monitor payer-specific issues and work through the appropriate channels.

Revenue Cycle Expertise

A/R is connected to everything that happens before it. Our broader revenue cycle perspective helps us identify problems that may be contributing to outstanding balances.

Frequently Asked Questions

Answers to Common Questions

Everything you need to know about working with DuoSol. Still have questions? Book a consultation and we’ll walk you through it.

What is A/R Follow-Up?

A/R Follow-Up is the process of reviewing outstanding healthcare accounts, identifying why balances remain unpaid, communicating with payers or patients, and taking appropriate steps to move those balances toward resolution.

Why is A/R follow-up important?

Without consistent follow-up, unpaid claims can continue aging and become more difficult to resolve. Structured follow-up helps your organization maintain visibility and focus on outstanding revenue.

What types of accounts do you follow up on?

We can support insurance claims, denied claims, rejected claims, unpaid claims, underpayments, outstanding patient balances, and other accounts that require follow-up based on your organization’s needs.

Do you work on old A/R?

Yes. We can review aging A/R and prioritize older accounts based on balance, payer, claim status, and potential recovery opportunity.

Can you follow up directly with insurance companies?

Yes. We can communicate with insurance payers through appropriate channels to obtain claim status, identify outstanding requirements, and work toward resolution.

Do you handle denied claims?

Yes. We investigate denial reasons and help determine the appropriate next action, which may include correction, resubmission, documentation, or appeal.

Ready to Take Control of Your A/R?

Let's Start Moving Your Outstanding Revenue Forward.

Unpaid claims shouldn’t sit quietly on your books while your team moves on to the next billing cycle. DuoSol helps you understand what’s sitting in A/R, why it remains outstanding, and what needs to happen next. We’ll help bring structure to your follow-up process, prioritize the accounts that matter, and keep outstanding revenue moving toward resolution.